Hey, friends from the South! Welcome to the snow-covered Harbin and embark on a magical ice and snow journey. Today I’m going to tell you all about the Ice City Warm Sun brand—it’s the perfect helper to keep you comfortable and cozy during your time in Harbin.
Brand Origin
The birth of Ice City Warm Sun stems from a warm original intention. Every winter, many friends from the South come to Harbin to feel the charm of ice and snow, but people from the South have never experienced such cold weather, and the clothes they bring can’t withstand Harbin’s severe cold. The founder of Ice City Warm Sun thought: How wonderful it would be to provide professional and affordable cold-weather gear for everyone, so that they can fully enjoy the beauty of ice and snow! Thus, Ice City Warm Sun was born, dedicated to serving southern tourists.
Service Concept
Ice City Warm Sun has always adhered to the concept of “warm service”. Take the “one-on-one butler service” for example—every customer has a dedicated customer service agent to provide thoughtful guidance throughout the process. From the moment you express your rental intention, the agent will first confirm your rental period, as this is the premise of the rental. After that, whether it’s choosing styles, sizes, pickup methods, or order status, the agent will patiently help you handle everything. Moreover, Ice City Warm Sun promises “one customer, one cleaning”: all gear is treated like hotel linens, with daily pickup and delivery for dry cleaning, and professional cleaning for large equipment, so you can wear clean and reliable gear with peace of mind.
Let’s talk about the mini-program—it’s super convenient to use. For family trips, the head of the family just needs to click on the “Family Trip” section at the bottom of the homepage, fill in the height, weight, and shoe size of each family member, and the system will automatically match suitable styles, as well as packages like two-piece, five-piece, and twelve-piece sets, automatically applying the package price. There are also tiered coupons available, or you can select a free exchange voucher. If the size doesn’t fit, you can contact customer service to exchange it before the order is shipped (subject to inventory availability); if the order has already been shipped, it is recommended to receive it first, then go through the reorder return and exchange process.
Local Advantages
As a local cold-weather gear brand in Harbin, Ice City Warm Sun has distinct advantages. First of all, it knows Harbin’s winter extremely well, and all the gear it prepares is suitable for Harbin’s cold weather. Items like down jackets, ski suits, cold-weather pants, gloves, hats, and snow boots are all high-quality and highly warm. Plus, it has a complete range of sizes and styles—from adults to children, sizes from XS to 5XL, and a rich color selection including white, pink, purple, cyan, green, blue, and black, so you can choose whatever you like.
Secondly, Ice City Warm Sun offers free door-to-door pickup and delivery service to hotels within the city. Even if you arrive late at night, you can receive your gear right away. There are also multiple pickup options: you can pick up your gear at the physical store, choose same-city delivery, pick it up at the airport luggage storage, or have it mailed to other cities. In addition, it has a 100% positive rating on major platforms, and the word “enthusiastic” appears most frequently in customer reviews, which proves that its service is truly excellent.
Friends from the South, with Ice City Warm Sun, your trip to Harbin will definitely be warm and wonderful—feel free to go out and enjoy yourselves to the fullest!