Friends coming to Harbin from southern China, do you feel anxious just thinking about temperatures dropping to minus 20-30 degrees Celsius? Don’t worry—this thoughtful warmth from Ice City Warm Sun will definitely let you enjoy yourself comfortably in the icy snow. We are a local cold-weather gear brand rooted on Central Street in Harbin, right next to the Flood Control Memorial Tower. Our mission is to let southern tourists avoid hauling heavy gear all the way here—travel light, stay warm, and have fun.
Our Service Starts the Moment You Place Your Order
From the moment you place an order through our mini-program, a dedicated customer service agent will be with you—providing genuine "one-on-one butler service," not automated replies that leave you hanging. Just select your start and end times; our innovative hourly pricing is much more cost-effective than daily rates. The longer you rent, the more you save, with a maximum rental period of 10 days at only 38 yuan per day—super convenient. If you need to adjust times or sizes last minute, no need to handle it yourself—just contact our customer service, and we’ll process it according to our policies, so you won’t overpay.
Peace of Mind Guarantee: Smooth from Deposit to Return
Many people worry about their deposit being deducted when renting gear—with us, you don’t have to! The deposit is just a form of security. As long as you return the items on time, we’ll refund the full amount no matter how dirty, worn, or even accidentally torn the clothes are. The only deduction is for lost items, and only the deposit will be charged—you’ll never have to pay extra. If a regular customer refers you to place an order, your deposit is waived, and this can be combined with coupons. Just select the coupon during checkout—no complicated steps to worry about.
You can choose your return method: drop it off at our store for free, or leave it at your hotel front desk, and we’ll arrange a pickup—no need for you to travel. If you need to return items urgently or exchange for a different piece, exchanges within the same category are allowed. In-store exchanges are free, and we offer free on-site exchanges in five districts of Harbin—you’ll get your new item the next day, no long waits required.
We Warm More Than Gear—Our Care Goes Deeper
We know southern friends’ top concern when coming to Harbin is staying warm enough. That’s why we’ve fully stocked everything you need, whether you’re renting a down jacket or down pants, or buying brand-new hats, gloves, or snow boots—available for adults and kids, in sizes from XS to 5XL, with a full range of colors. Remember to choose snow boots 1-2 sizes larger than your usual footwear; wear thick socks with insoles inside. We also sell brand-new heating insoles and heat patches—stick them on your body to stay warm all day. If you’re traveling with kids, our children’s sizes are numbered: size 120 is recommended for kids 120cm tall—just confirm your child’s height when selecting, and you’ll get the right fit.
We’ve been in business for three years, serving many foreign tourists with zero disputes. Our 100% positive rating on Douyin highlights what everyone says most: our "warm hospitality." This isn’t just empty praise—we truly want you to enjoy your time in Harbin comfortably, feeling warm from the moment you land until you leave. For any questions, contact our customer service directly: hotline 18182716820, or add us on WeChat. We’re here to help anytime, so you don’t have to panic or handle things alone.