For friends from southern China traveling to Harbin, the top concern is definitely whether the equipment is clean and hygienic! After all, in temperatures of minus 20 to 30 degrees Celsius, you wear close-fitting items—nothing is more upsetting than unclean gear. At Ice City Warm Sun, when it comes to equipment rental, we prioritize addressing everyone’s hygiene concerns above all else. Today, we’re breaking down our full equipment cleaning and disinfection process to help you enjoy your trip with peace of mind and confidence in your gear～
12 Strict Procedures: From Collection to Shelf Display
I won’t say if you’re still wearing gear, but every piece of equipment we collect goes through 12 rigorous procedures—we don’t just do a quick rinse and call it a day. The first step is inspection: we check for damage and stains, and pre-treat stubborn stains if needed. Next, we use professional large washing machines with special down jacket detergent for gentle cleaning that won’t damage the fabric. After washing, we dry the gear in a dryer set to a safe temperature to avoid ruining the down. Once dried, we use a specialized fluffing machine to restore the down’s elasticity and prevent clumping. Then comes high-temperature disinfection: we use professional disinfection equipment to kill all bacteria and mites. After disinfection, we deodorize to ensure the gear smells fresh and clean. Next is ironing and finishing to smooth out wrinkles and maintain a neat fit. A dedicated staff member then conducts a second inspection to check for missed cleaning or disinfection spots. We then assign a unique number to each piece and update inventory to ensure every item is ready for shelf display. Finally, we wrap the gear in a clean dust bag before issuing it to the next guest.
One Guest, One Clean: Gear You Can Trust
Our “one guest, one full clean” promise isn’t just empty words—every piece of equipment used by a guest is cleaned and disinfected separately, never mixed with others. Our store is located near the Central Street Flood Control Memorial Tower; if you’d like, you’re welcome to stop by anytime to see our cleaning process in person and verify our hygiene standards. If the gear you rent doesn’t fit, don’t worry—we offer free on-site exchanges within the five urban districts of the city, and in-store exchanges are also free. If you’re in a hurry, you can use a same-day courier or ship it back yourself, and we’ll handle everything to ensure your trip isn’t disrupted by sizing issues.
Brand-New Products: Clean and Reliable
In addition to rental equipment, we also sell a wide range of brand-new items, including hats, gloves, scarves, thermal socks, and snow boots—all new and ready to use immediately, so you don’t have to worry about hygiene. If you’d like to rent a package, our two-piece, five-piece, and twelve-piece packages are great value; the longer you rent, the cheaper it gets, with rentals available through April 30 of the following year. Even rentals over 10 days only require a small additional fee, making our packages highly cost-effective. If you have any other questions, feel free to contact our customer service at 18182716820—this number is also our WeChat ID. Our human customer service is available from 9:00 to 22:00, and our AI customer service is online 24/7 to assist you with any inquiries.